Econet Group

Privacy Policy

Data Protection and Privacy Policy

EcoCash Private Limited.

Data Protection and Privacy Policy


1 Introduction

1.1 EcoCash Private Limited (hereafter referred to as ‘EcoCash’, ‘We’, ‘Us’, ‘Our’ and ‘Ours’) acknowledges that information technology should be at the service of every stakeholder Information technology development shall take place in the  context   of  international  co-operation.   Information  technology  shall   not  violate  human   identity, human rights, privacy, or individual or public rights. 

1.2 Ecocash is therefore committed to protecting your privacy, keeping your information safe and ensuring the security of your personal information. In our efforts to provide you with the most effective products and services, your personal information will be collected, processed lawfully, stored securely and not disclosed unlawfully to any third party.

2 Purpose of the Data Protection Policy

2.1 We believe that you should always know the data we collect from you and how we use it,  as well as maintain adequate control over both. We want to empower our you to make the best decisions about the information that is shared with us. 

2.2 This  Data   Protection  and Privacy Policy  applies   worldwide  to EcoCash, is  based   on globally  accepted,  basic   principles  on  data   protection and privacy and ensures adequate  level   of  data  protection   as  prescribed  by   relevant  legal  frameworks, including in countries that do not yet have adequate data protection laws.

2.3 Therefore the purpose Data Protection and Privacy Policy is to give you and our stakeholders guidance and information on how we collect, use and protect personal information. The privacy notice will tell you: 

2.3.1 Why we collect your personal information and how we may process it; 

2.3.2 How and when we share your information with third parties;

2.3.3 How we protect your information; 

2.3.4 How long we hold onto your information; 

2.3.5 Information on your rights.

3 To whom does the policy apply?

3.1 EcoCash’s Data Protection and Privacy Policy applies to ‘You’, meaning:

3.1.1 All Customers and/or users who are natural persons or living individuals; and

3.1.2 All Customers and/or users who are organisations;

3.1.3 who is or can be identified,  directly  or   indirectly,  by  reference   to  an  identification  number   or  to  one   or  more  factors specific to his physical, physiological, mental, economic, cultural, or social identity

3.1.4 All Ecocash employees and job applicants or prospective employees.

3.1.5 All Ecocash suppliers, partners, and service providers.

4 Why does Ecocash collect and process Personal Information?

4.1 Processing of personal data means any operation or set of operations in relation to such data, whatever the  mechanism  used,   especially  the  obtaining,   recording,  organisation,  retention,   adaptation  or alteration,  retrieval,   consultation,  use,  disclosure   by  transmission,  dissemination   or  otherwise  making available, alignment or combination, blocking, deletion, or destruction. 

4.2 Ecocash collects and processes your personal information for a variety of business purposes. These include, but are not limited to:

4.2.1 Verifying your identity;

4.2.2 Completing transactions effectively and billing for products and services;

4.2.3 Responding to your request for service or assistance;

4.2.4 Performing market analysis and research as well as business and operational analysis;

4.2.5 Providing, maintaining and improving our products and services;

4.2.6 Anticipating and resolving issues and concerns related to our products and services;

4.2.7 Promoting and marketing our products and services which may benefit you and be related to products and services you are currently enjoying; and

4.2.8 Ensuring adherence to legal and regulatory requirements for prevention and detection of fraud and crime.

4.3 Ecocash may keep a log of the activities performed by you on our network and websites by using various internet techniques such as web cookies, web beacons, server log files, etc. for analytical purposes, for analysis of the agreeableness of various features in accordance with requisite legal requirements. This information may be used to provide you with a better experience on our platforms.

4.4 At any time while you are browsing our websites or accessing our applications, if you do not wish to share information, you may opt out of receiving the cookies from our site by making appropriate changes to your browser privacy or mobile application settings.

4.5 If you do not provide your consent for usage of personal information or later withdraw your consent for use of the personal information so collected, EcoCash will not be able to provide certain products and services to you.

5 What Personal information do our customers share with us?

5.1 Ecocash and its authorized third parties may collect, store and process Personal Information while providing our products, services and while accessing our website and mobile applications

5.2 information collected and held by us may include:

5.2.1 Names of individuals 

5.2.2 Postal or living addresses

5.2.3 Email addresses

5.2.4 Mobile Phone numbers

5.2.5 Identity card and passport 

5.2.6 Date and place of birth

5.2.7 Identification of relatives

5.2.8 Business reference

5.2.9 Geo-referencing 

5.2.10 Occupation

5.2.11 Biometric Data 

5.2.12 Racial or Ethnic Origin  

5.2.13 Financial information

5.2.14 Information contained in supporting documents such as proof of identity or proof of address.

6 Principles we adhere to when managing your Personal Data

The Ecocash  Data  Protection   and Privacy Policy  comprises  the   internationally accepted  data  privacy   principles  without replacing the existing national laws. It supplements the national data privacy laws. We rely on the following principles in processing your data:

6.1 Fairness and Lawfulness

6.1.1 When processing personal data, the individual rights of the data subjects is protected. Personal data will be collected and processed in a legal and fair manner.

6.1.2 Collected  data   shall  be  adequate,   relevant,  and  not   excessive  in  relation   to  the purposes  for which they are obtained and their further processing.

6.1.3 Individual data should be processed upon voluntary consent of the person concerned.

6.2 Restriction to a specific purpose

6.2.1 Personal will be processed only for the purpose that was defined before the data was collected. Personal  data   shall  be  obtained   for  specified,  explicit   and  legitimate  purposes,   and  shall  not subsequently be processed in a manner that is incompatible with those purposes

6.3 Transparency

6.3.1 Customers will be informed of how his/her data handled. When the data is collected, the data they will be made aware of, or informed of the purpose of data processing and any third parties to whom the data might be transmitted.

6.3.2 Processing of personal data id done after receiving the consent of the customer.

6.4 Confidentiality and Data Security

6.4.1 Personal data is subject to data secrecy. It will be treated as confidential on a personal level and secured with suitable organizational and technical measures to prevent unauthorized access, illegal processing, or distribution, as well as accidental loss, modification, or destruction.

6.5 Data Retention

6.5.1 Personal  data shall be   retained in a form that allows the identification of the data subjects for a period no longer than is necessary for the purposes for which they are obtained and processed. When we dispose of your personal information, we use reasonable procedures to erase it or render it unreadable/anonymized.

6.6 Data Integrity

6.6.1 Personal data on file must be correct, complete, and up to date. Suitable steps are taken to ensure that inaccurate or incomplete data are updated.

6.7 Consent to Data Processing

6.7.1 Individual will be processed upon consent of the person concerned. Declarations of consent must be submitted voluntarily. Transmission of personal data to recipients outside or inside EcoCash is subject to the authorization requirements for processing personal data and requires customer consent.

6.8 Processing Security

6.8.1 Personal  data will be safeguarded from  unauthorized access and unlawful processing or  disclosure, as well as accidental loss, modification, or destruction. 

7 Processing information of children 

7.1 We will only collect and process the personal information of a child with the consent of parents or legal guardian. 

7.2 We may also need to process the information of a child where it is necessary to exercise or defend a right or obligation in law, or where the personal information has been made public by the child with the consent of consent of parents or legal guardian. 

8 What are your Rights?

8.1 Right to be informed that we are collecting personal data about you

8.2 Right to access personal information

8.2.1 You have the right to make a request for a copy of the personal information that Ecocash holds about you (including advertising audience categories and inferred information) as permitted by law.

8.3 Right to correct personal information

8.3.1 You have the right to correct information held about you to ensure it is accurate, relevant, complete, and not excessive.

8.4 Right to object to use of personal information

8.4.1 You have the right to request that we erase your personal data in certain circumstances as permitted by law. However, in instances where the basis for retaining the data is Legal Obligation, you may not be able exercise your right to request deletion.

8.4.2 You have the right to withdraw consent object to Ecocash processing your personal information, in certain circumstances as permitted by law. However, in instances where the basis for processing is Legal Obligation, you may not be able exercise your right to object.

8.5 Right to opt-out of marketing messages

8.5.1 Ecocash will not issue targeted marketing to you unless you consent for us to do so. If you no longer want to receive marketing messages from Ecocash, you can choose to opt out at any time using the means made available to you. If you have previously opted in to receive personalised content based on how and where you use our services, you can also opt out at any time. 

9 To whom will we disclose your information?

9.1 Protecting our interests may sometimes require the disclosure of specific client information to third parties, for example, if payment failed due to insufficient money in an account. Where required to protect the public interest, information regarding a client’s debt may be disclosed to credit bureaus or debt collection agencies. Entities and third parties with whom we may share your information may include: 

9.1.1 Banks and financial institutions; 

9.1.2 regulatory authorities; 

9.1.3 the regulator; 

9.1.4 law firms and auditors; 

9.1.5 insurers;

9.1.6 the Zimbabwe Police Service; and

9.1.7 other third parties as may be required either contractually, by law, or legitimate interest. 

9.2 When sharing your information with recipients in other jurisdictions, we will ensure that they adhere to similar privacy protection requirements as we do – either by law or by legal agreement. We will not sell your information to third parties and will only market to you in line with our legal obligations and your marketing preference, using the communication method you chose.

10 Contact Us

If you would like to contact us on any topics in this privacy policy, or you would want to exercise any of the rights mentioned above, you can email our Data Protection Office on and our privacy team will get back to you.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within reasonable time. Occasionally it could take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11 Changes to policy

11.1 We reserve the right to modify this Data Protection and Privacy Policy as and when required. 

11.2 We will post any changes to our Data Protection and Privacy Policy on our website: 

11.3 We encourage you to check frequently to see the current Data Protection and Privacy Policy to be informed of how Ecocash is committed to protecting your information and providing you with improved products and services in order to enhance your experience. 

11.4 Any amendment or modification to this policy will take effect from the date of notification on the Ecocash website

Statement Effective Date

26st April 2022