How to Transact
Cash-In: How do I cash-in (load money) into my EcoCash account?
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Visit any Econet Shop or EcoCash Agent in person with the following requirements:
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Original National ID, passport
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Handset and the line that is currently active for EcoCash
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The agent/consultant will transfer your cash into your EcoCash wallet.
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The current minimum cash-in amount is $1.
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DO NOT LEAVE THE AGENT’S PREMISES until you receive a confirmation of the “deposit” on your phone
Airtime: How do I purchase airtime or data bundles using my EcoCash account?
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Dial *151# and enter your PIN to access your EcoCash menu
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Select Option Airtime & Bundles
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Select your preffered Option –Buy Airtime, Text/SMS, Data, Facebook, Whatsapp, Airtime Credit
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Enter the amount that you wish to recharge (e.g. 2 for $2 or 2.10 for $2.10)
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Select either Option 1-My Number or Option 2-Other Number >Enter receiving mobile number using the following format 077xxxxxxx (Econet subscribers only).
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You will see a notification on your screen confirming the amount and the mobile number you wish to recharge. From there you can either Select Option 1-Confirm or Option 2-Cancel the transaction.
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If you approve the transaction, a confirmation message will be sent with the following details:
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Sender: Amount recharged, recipient’s name (if the recipients number is registered for EcoCash) or
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mobile number (unregistered), their new voice call, text or data bundle balance.
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Recipient: Amount recharged, sender’s name and their new voice call, text or data bundle balance.
Keep these confirmation messages as reference and only dispose of them when you are certain that you no longer need them.
Merchant Payment: How do I buy goods/services using my EcoCash account?
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Dial *151# and enter your PIN to access your EcoCash menu
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Select Option Make Payment
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Select Option Merchant
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Enter Merchant Code
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Enter Amount that you wish to pay (e.g. 2 for $2 or 2.10 for $2.10)
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You will see a message on your screen confirming the purchase amount and the mobile number you wish to send to. Select Option 1-Confirm or Option 2-Cancel the transaction.
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If you approve the transaction, a confirmation message will be sent to you with the following details:
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Transferred amount
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Receiving merchant’s name/code
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New wallet balance
Keep these confirmation messages as reference and only dispose of them when you are certain that you no longer need them
Cash-Out: How do I cash-out (withdraw money) from my EcoCash account?
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Visit any Econet Shop or EcoCash Agent in person with the following requirements:
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Original National ID
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Handset and the line that is currently active for EcoCash
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The Agent will give you the Agent Number to use
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Dial *151# and enter your pin to access your EcoCash menu
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Select Option Cash-Out
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Enter Agent Code
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Enter Amount that you wish to cash out (e.g. 2 for $2 or 50 for $50)
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You will see a message on your screen confirming the amount and the Agent you wish to cash out to. Select Option 1-Confirm or Option 2-Cancel the transaction.
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If you approve the transaction, a confirmation message will be sent to you with the following details:
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Transferred amount
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Receiving Agent’s name/code
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New wallet balance
Keep these confirmation messages as reference and only dispose of them when you are certain that you no longer need them. A cash-out charge of 3% of the value to be cashed out will be deducted from your wallet.
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Unregistered EcoCash customers should visit their nearest EcoCash Agent with the Confirmation message that contains the approval code. The Agent will initiate the cash-out and there is no cash-out charge for unregistered customers.
Send Money: How do I send money (transfer cash) using my EcoCash account?
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Dial *151# and enter your PIN
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Select Option Send Money
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Select either Option 1-Registered Customer or Option 2-Unregistered Customer
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Enter receiving mobile number using the following format (077xxxxxxx, 078xxxxxxx)
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Enter the amount that you wish to transfer (e.g. 2 for $2 or 2.10 for $2.10)
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You will receive a notification on your screen confirming the amount and the mobile number you wish to send to. Select Option 1-Confirm or Option 2-Cancel the transaction.
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On approval of the transaction, a confirmation message will be sent to both lines with the following details:
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Sender: Amount transferred, recipient’s name (if the recipients number is registered for EcoCash) or mobile number (unregistered), approval code and their new wallet balance.
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Recipient: Amount transferred sender’s name and the transaction approval code.
Keep these confirmation messages as reference and only dispose of them when you are certain that you no longer need them and the recipient has managed to collect the money.
Balance Enquiry: How do I confirm how much money I have left in my EcoCash account?
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Dial *151# and enter your PIN to access their EcoCash menu
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Select Option Wallet Services
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Select Option Wallet Balance Enquiry
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You will see the following message on their screen: Your Balance is USD: X.XX
Account Statement: How do I get the account history for my EcoCash account using my mobile phone?
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Dial *151# and enter your PIN to access your EcoCash menu
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Select Option Wallet Services
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Select Option Account Statement
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You will see a message on your screen showing you the last five transactions that you made using your EcoCash account with the following information:
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Date of transaction
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Amount sent
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Transaction code
*A charge is deducted from your EcoCash account for generating an account statement
Change PIN: How do I change my PIN?
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Dial *151# and enter your current PIN to access your EcoCash menu
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Select Option Wallet Services
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Select Option Change Wallet PIN
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You will see a message on your screen asking you to enter your new 4 digit PIN
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You will see another message asking you to re-enter your new 4 digit PIN
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You will see the following message on their screen: Your PIN has been successfully changed
Pay Bill: How do I pay a bill using EcoCash?
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Dial *151# and enter your PIN to access your EcoCash menu
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Select Option Make Payment
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Select Option Pay Bill
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Enter the Biller Code (e.g. 22108 for DSTV)>Amount>Account Number>Bouquet> Number of months> Confirm
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Enter the amount that you wish to pay e.g. 5 for $5 or 5.10 for $5.10 (minimum $5.00)
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You will see the following notification on your screen: You are paying USD XX to 22108, DSTV, Enter 1- Confirm 2- Cancel
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If you approve the transaction, a confirmation message will be sent to your mobile device.
Keep these confirmation messages as reference and only dispose when you are certain that you no longer need it
Wallet to Bank: How do I transfer funds from my EcoCash wallet to my bank account?
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Dial *151# and enter your PIN to access your EcoCash menu
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Go to Option Banking Services
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Select Option Wallet to Bank Transfer
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Enter the amount that you wish to transfer (e.g. 10 for $10 or 10.10 for $10.10)
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Select Bank Account: e.g. 1.CBZSUBS
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You will see a notification on your screen with the amount and bank account number you wish to send to. Select Option 1-Confirm or Option 2-Cancel the transaction.
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If you approve the transaction, a confirmation message will be sent to your phone.
Keep these confirmation messages as a reference and only dispose of them when you are certain that you no longer need them.
Bank to Wallet: How do I transfer funds from my bank account to my EcoCash wallet?
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Dial *151# and enter your PIN to access your EcoCash menu
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Go to Option Banking Services
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Select Option Bank to Wallet Transfer
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Enter the amount that you wish to transfer (e.g. 10 for $10 or 10.10 for $10.10)
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Select Bank Account: e.g. 1.CBZSUBS
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You will see a notification on your screen with the amount and the bank account number you wish to transfer from. From there you can either Select Option 1-Approve or Option 2-Cancel the transaction.
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If you approve the transaction, a confirmation message will be sent to you.
Keep these confirmation messages as reference and only dispose of them when you are certain that you are no longer need them
*There is currently NO EcoCash charge for this type of transaction. Check wih your bank for any charges you may incur.
Last 3 Transactions: How do I confirm the EcoCash transactions I have been making using the banking service?
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Dial *151# and enter you PIN to access your EcoCash menu
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Go to Option Banking Services
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Select Option Account Statement
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Select Bank Account: e.g. 1.CBZSUBS
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If you approve the transaction, a message will appear on your screen showing you the last three transactions for your account.
*There is currently NO charge for this type of transaction.
Balance Check: How do I confirm my bank balance via the EcoCash service?
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Dial *151# and enter your PIN to access your EcoCash menu
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Go to Option Banking Services
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Select Option Balance Enquiry
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Select Bank Account: e.g. 1.CBZSUBS
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Select Option 1-Confirm or Option 2-Cancel the transaction.
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If you approve the transaction, a message will appear on your screen showing you your bank account balance.
*There is currently NO charge for this type of transaction.
What is a PIN?
The PIN (Personal Identification Number) is the key to your EcoCash account and will be required to do transactions on EcoCash. It is important that you keep your PIN a secret and never share it with anyone. Your will never be required to give up your PIN to an Agent of Econet personnel or anyone else.