Transacting on EcoCash

Transact on EcoCash with ease! Make payments, pay for goods and services and more via EcoCash. Dial *151# or use the EcoCash app or use the EcoCash Express Debit Card across Zimbabwe. Click here to find out more about transacting on EcoCash.

WHERE TO TRANSACT

Pay via EcoCash at EcoCash merchants across the country or swipe at a POS machine with your EcoCash Express Debit Card. Click here to find an EcoCash merchant.

Getting Started

To transact on EcoCash you need to be registered. If you are already an Econet customer, visit any EcoCash authorized agent to complete and sign an application form.
If you are not an Econet subscriber, you will have to purchase an Econet line and register at any authorized EcoCash agent.
Registration takes about 3 minutes and you should take your cellphone and a photocopy of your ID plus the original.
You cannot open an account on behalf of someone else.

How to Transact

How do I register?

Find out more on how to register here.

Cash-In: How do I cash-in (load money) into my EcoCash account?

Visit any Econet Shop or EcoCash Agent in person with the following requirements:
1. Original National ID, passport
2. Handset and the line that is currently active for EcoCash
The agent/consultant will transfer your cash into your EcoCash wallet.
The current minimum cash-in amount is $1.
DO NOT LEAVE THE AGENT’S PREMISES until you receive a confirmation of the “deposit” on your phone

Airtime: How do I purchase airtime or data bundles using my EcoCash account?

Dial *151# and enter your PIN to access your EcoCash menu
Select Option Airtime & Bundles
Select your preffered Option –Buy Airtime, Text/SMS, Data, Facebook, Whatsapp, Airtime Credit
Enter the amount that you wish to recharge (e.g. 2 for $2 or 2.10 for $2.10)
Select either Option 1-My Number or Option 2-Other Number >Enter receiving mobile number using the following format 077xxxxxxx (Econet subscribers only).
You will see a notification on your screen confirming the amount and the mobile number you wish to recharge. From there you can either Select Option 1-Confirm or Option 2-Cancel the transaction.
If you approve the transaction, a confirmation message will be sent with the following details:
1. Sender: Amount recharged, recipient’s name (if the recipients number is registered for EcoCash) or
2. mobile number (unregistered), their new voice call, text or data bundle balance.
3. Recipient: Amount recharged, sender’s name and their new voice call, text or data bundle balance.

Keep these confirmation messages as reference and only dispose of them when you are certain that you no longer need them.

Merchant Payment: How do I buy goods/services using my EcoCash account?

Dial *151# and enter your PIN to access your EcoCash menu
Select Option Make Payment
Select Option Merchant
Enter Merchant Code
Enter Amount that you wish to pay (e.g. 2 for $2 or 2.10 for $2.10)
You will see a message on your screen confirming the purchase amount and the mobile number you wish to send to. Select Option 1-Confirm or Option 2-Cancel the transaction.
If you approve the transaction, a confirmation message will be sent to you with the following details:
1. Transferred amount
2. Receiving merchant’s name/code
3. New wallet balance

Keep these confirmation messages as reference and only dispose of them when you are certain that you no longer need them

Cash-Out: How do I cash-out (withdraw money) from my EcoCash account?

Visit any Econet Shop or EcoCash Agent in person with the following requirements:
1. Original National ID
2. Handset and the line that is currently active for EcoCash
The Agent will give you the Agent Number to use
Dial *151# and enter your pin to access your EcoCash menu
Select Option Cash-Out
Enter Agent Code
Enter Amount that you wish to cash out (e.g. 2 for $2 or 50 for $50)
You will see a message on your screen confirming the amount and the Agent you wish to cash out to. Select Option 1-Confirm or Option 2-Cancel the transaction.
If you approve the transaction, a confirmation message will be sent to you with the following details:
1. Transferred amount
2. Receiving Agent’s name/code
3. New wallet balance
Keep these confirmation messages as reference and only dispose of them when you are certain that you no longer need them. A cash-out charge of 3% of the value to be cashed out will be deducted from your wallet.
Unregistered EcoCash customers should visit their nearest EcoCash Agent with the Confirmation message that contains the approval code. The Agent will initiate the cash-out and there is no cash-out charge for unregistered customers.

Send Money: How do I send money (transfer cash) using my EcoCash account?

Dial *151# and enter your PIN
Select Option Send Money
Select either Option 1-Registered Customer or Option 2-Unregistered Customer
Enter receiving mobile number using the following format (077xxxxxxx, 078xxxxxxx)
Enter the amount that you wish to transfer (e.g. 2 for $2 or 2.10 for $2.10)
You will receive a notification on your screen confirming the amount and the mobile number you wish to send to. Select Option 1-Confirm or Option 2-Cancel the transaction.
On approval of the transaction, a confirmation message will be sent to both lines with the following details:
1. Sender: Amount transferred, recipient’s name (if the recipients number is registered for EcoCash) or mobile number (unregistered), approval code and their new wallet balance.
2. Recipient: Amount transferred sender’s name and the transaction approval code.

Keep these confirmation messages as reference and only dispose of them when you are certain that you no longer need them and the recipient has managed to collect the money.

Balance Enquiry: How do I confirm how much money I have left in my EcoCash account?

Dial *151# and enter your PIN to access their EcoCash menu
Select Option Wallet Services
Select Option Wallet Balance Enquiry
You will see the following message on their screen: Your Balance is USD: X.XX

Account Statement: How do I get the account history for my EcoCash account using my mobile phone?

Dial *151# and enter your PIN to access your EcoCash menu
Select Option Wallet Services
Select Option Account Statement
You will see a message on your screen showing you the last five transactions that you made using your EcoCash account with the following information:
1. Date of transaction
2. Amount sent
3. Transaction code

*A charge is deducted from your EcoCash account for generating an account statement

Change PIN: How do I change my PIN?

Dial *151# and enter your current PIN to access your EcoCash menu
Select Option Wallet Services
Select Option Change Wallet PIN
You will see a message on your screen asking you to enter your new 4 digit PIN
You will see another message asking you to re-enter your new 4 digit PIN
You will see the following message on their screen: Your PIN has been successfully changed

Pay Bill: How do I pay a bill using EcoCash?

Dial *151# and enter your PIN to access your EcoCash menu
Select Option Make Payment
Select Option Pay Bill
Enter the Biller Code (e.g. 22108 for DSTV)>Amount>Account Number>Bouquet> Number of months> Confirm
Enter the amount that you wish to pay e.g. 5 for $5 or 5.10 for $5.10 (minimum $5.00)
You will see the following notification on your screen: You are paying USD XX to 22108, DSTV, Enter 1- Confirm 2- Cancel
If you approve the transaction, a confirmation message will be sent to your mobile device.

Keep these confirmation messages as reference and only dispose when you are certain that you no longer need it

Wallet to Bank: How do I transfer funds from my EcoCash wallet to my bank account?

Dial *151# and enter your PIN to access your EcoCash menu
Go to Option Banking Services
Select Option Wallet to Bank Transfer
Enter the amount that you wish to transfer (e.g. 10 for $10 or 10.10 for $10.10)
Select Bank Account: e.g. 1.CBZSUBS
You will see a notification on your screen with the amount and bank account number you wish to send to. Select Option 1-Confirm or Option 2-Cancel the transaction.
If you approve the transaction, a confirmation message will be sent to your phone.

Keep these confirmation messages as a reference and only dispose of them when you are certain that you no longer need them.

Bank to Wallet: How do I transfer funds from my bank account to my EcoCash wallet?

Dial *151# and enter your PIN to access your EcoCash menu
Go to Option Banking Services
Select Option Bank to Wallet Transfer
Enter the amount that you wish to transfer (e.g. 10 for $10 or 10.10 for $10.10)
Select Bank Account: e.g. 1.CBZSUBS
You will see a notification on your screen with the amount and the bank account number you wish to transfer from. From there you can either Select Option 1-Approve or Option 2-Cancel the transaction.
If you approve the transaction, a confirmation message will be sent to you.

Keep these confirmation messages as reference and only dispose of them when you are certain that you are no longer need them

*There is currently NO EcoCash charge for this type of transaction. Check wih your bank for any charges you may incur.

Last 3 Transactions: How do I confirm the EcoCash transactions I have been making using the banking service?

Dial *151# and enter you PIN to access your EcoCash menu
Go to Option Banking Services
Select Option Account Statement
Select Bank Account: e.g. 1.CBZSUBS
If you approve the transaction, a message will appear on your screen showing you the last three transactions for your account.

*There is currently NO charge for this type of transaction.

Balance Check: How do I confirm my bank balance via the EcoCash service?

Dial *151# and enter your PIN to access your EcoCash menu
Go to Option Banking Services
Select Option Balance Enquiry
Select Bank Account: e.g. 1.CBZSUBS
Select Option 1-Confirm or Option 2-Cancel the transaction.
If you approve the transaction, a message will appear on your screen showing you your bank account balance.

*There is currently NO charge for this type of transaction.

What is a PIN?

The PIN (Personal Identification Number) is the key to your EcoCash account and will be required to do transactions on EcoCash. It is important that you keep your PIN a secret and never share it with anyone. Your will never be required to give up your PIN to an Agent of Econet personnel or anyone else.

Transacting on EcoCash

Overview
How to Transact