Econet Group

Your Smart Assistant


Gone are the days when you had to find an agent to reset your PIN, reverse a transaction, request a statement, or make payments. You can now do it all 24/7 from wherever you are thanks to the new EcoCash chatbot, Thembie.

She’ll help you with

  • Merchant Payments
  • Bill Payments
  • Airtime Purchase
  • Sending Money
  • Send Money Reversal
  • ZESA Token Purchase
  • Banking Services
  • PIN Reset
  • Statement Request
  • Balance Enquiry


To talk to Thembie send "Hi"on WhatsApp or Telegram 0777222150.